Services A-Z
- 25Live
- Account Management
- Accudemia
- Active Learning
- Adobe Sign
- Campus Software
- Classroom Support
- Computer Refresh
- Consultation - Audio/Visual
- Consultation - Custom Media solutions
- Consultation - Event Support
- Consultation - Help Desk Support
- Consultation - Instructional Design
- Consultation - Web Design
- Cougar Courses (Canvas)
- CougarApps
- CougarBot Chatbot - STAFF ONLY
- Cougars Affordable Learning Materials (CALM)
- Course Redesign
- Data Feeds
- Data Storage - Non Personal
- Data Storage - Personal
- Degree Planner
- Digital Signage
- DocuSign (TRANSITIONING TO ADOBE SIGN)
- eAdvising Tools
- ECM
- Electronic Text
- Email - Employee
- Email - Student
- Email Distribution Lists
- Equipment Checkout
- Faculty Professional Development
- Field Production
- GIS Applications
- Inclusive Access of Course Materials
- Information Security
- Information Technology Review (ITR) for Software
- Lucidchart
- Microsoft Screen stream recorder
- Microsoft Visio
- Mobile App
- myCSUSM - Campus Solutions (SIS)
- Network - Wireless
- Office 365
- OnBase
- Online Quality Assurance Program
- ONSSI
- Password Management
- PeopleSoft - Common Financial System (CFS)
- Peoplesoft - Human Resources
- Printing - Employee
- Printing - Large Format
- Printing - Student
- Production studios
- Project Management
- Qualtrics
- RaDAR (Reporting and Data Analytics Repository)
- Request Technology
- Research Computing
- Servers
- Sharepoint
- Tableau
- Technology Training
- Telephone Services
- Web Services
- WuFoo
- Zoom
CougarBot Chatbot - STAFF ONLY
CougarBot is a conversational agent that allows students to ask and receive responses to questions 24/7. CougarBot also allows messaging to students.
At a Glance
STAFF ONLY - Fill out the CougarBot Request Form. Any request for messaging students using CougarBot requires review and approval to avoid overloading students.
CougarBot Campaign Request Requirements:
- Message has to directly relate to promoting retention and progress to degree (i.e. reminding students of crucial deadlines, asking students to take important actions, etc.)
- Message can only address incoming first-year and incoming transfer students, or a subset of that group
- CougarBot message can only enhance email communication. IT CANNOT be the only method of communicating the information because students can opt-out of CougarBot
- Message has to direct to relevant websites if any exist
CougarBot Campaign Request Procedure:
- Request has to be completed AT LEAST two weeks in advance
Audience
Staff
Availability
System is available 24/7, Support is available M-F 8 to 5
Also Known As or Alias
cougarbot, chatbot, chat, text messaging
Help and FAQs
Support Team
Contact the CougarBot support team (cougarbot@csusm.edu)
Learn More
CougarBot, CSUSM's Chatbot
For more information on the CougarBot, including how students can opt-in or opt-out, please go to https://www.csusm.edu/iits/iitsforyou/chatbot/index.html