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CougarBot Chatbot - STAFF ONLY

CougarBot is a conversational agent that allows students to ask and receive responses to questions 24/7. CougarBot also allows messaging to students. 

At a Glance

Get Started

STAFF ONLY - Fill out the CougarBot Request Form.  Any request for messaging students using CougarBot requires review and approval to avoid overloading students.

CougarBot Campaign Request Requirements:

  • Message has to directly relate to promoting retention and progress to degree (i.e. reminding students of crucial deadlines, asking students to take important actions, etc.)  
  • Message can only address incoming first-year and incoming transfer students, or a subset of that group
  • CougarBot message can only enhance email communication. IT CANNOT be the only method of communicating the information because students can opt-out of CougarBot 
  • Message has to direct to relevant websites if any exist 

CougarBot Campaign Request Procedure:

  • Request has to be completed AT LEAST two weeks in advance



System is available 24/7, Support is available M-F 8 to 5

Also Known As or Alias
cougarbot, chatbot, chat, text messaging

Help and FAQs

Support Team
Contact the CougarBot support team (

Learn More

CougarBot, CSUSM's Chatbot

For more information on the CougarBot, including how students can opt-in or opt-out, please go to